Shipping policy

At THEToP, we strive to process and deliver your order as quickly and smoothly as possible so you can enjoy your coffee essentials and self-care products.

Order Processing Time

  • All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification with tracking details as soon as your order has shipped.

Shipping Rates & Estimated Delivery

We offer standard shipping across the United States:

  • Orders $50.00 and Over: FREE Standard Shipping (3 – 7 Business Days)

  • Orders Under $50.00: Standard Shipping (3 – 7 Business Days) — calculated at checkout

Order Status & Tracking

When your order has shipped, you will receive an email notification from us with a tracking number. Please allow up to 48 hours for the tracking information to update.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please reach out to us with your name and order number so we can assist you.

Damaged Shipments

If your order arrives damaged, please contact us right away with your order number and a photo of the item’s condition. We address these on a case-by-case basis to ensure a fair solution.